Our help section below is so you can quickly find the answers you are looking for. Of course, please feel to email us using the forms provided above and we will do our best to answer you in a timely fashion. We thank you again for giving us the opportunity to earn your business.
What are your shipping fees?
Our shipping fees are calculated automatically for you based on weight and size of item(s) you choose as well as the location that we are sending item(s) to. We typically ship within 24hr business days to ensure freshness of the skin care product you are receiving - unless an item is out of stock or backordered. For additional information, please refer to our Shipping Policy. Your choice of shipping methods include UPS or US Postal Service.
When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an email confirming that your order has been received. We will send you another email to notify you when your order has been shipped and we've charged your credit card.
What is your return/exchange policy?
If you are not satisfied with any of the products you have purchased at Rajani MD, you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please read our Returns Policy for further details.
How do I change or cancel an order?
We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We accept Visa, MasterCard, and Discover.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship to PO boxes?
For security reasons, we do not currently ship to P.O. boxes.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.